CORE – Frequently Asked Questions (FAQs)

CORE is the online filing facility of the CRO. CORE enables CRO customers to securely:

• File documents online
• Check the registered details and the status of your entities
• Receive notification of filings for companies in your portfolio and of changes in the status of those documents
• Obtain your CRO Account balance, transactions and statements

 
Electronic filing through CORE is now mandatory for many of the CRO’s Forms. Where a Form can be submitted both electronically and in paper form, you will avail of faster registration through CORE, and also enjoy reduced filing fees.

To use CORE you need to be a registered user. Registration is free, and you only need to register once.

To register on CORE, click on “Create Account” at the bottom of the CORE homepage.

To register, you will be asked to provide:

• A Login Name
• A password. Your password must have between 8 and 16 characters, it must include at least one Capital Letter, and it must include at least one number
• Your First Name
• Your Last Name
• Your email address. Please Note: all correspondences from the CRO will be sent to this email address
• Your phone number

 
You only need to register once.

If you are an accountancy practice or a filing agent, register using the name of your own practice, using your own business name or company number. You do not need a separate log in for each company which you represent.

Every time you create a new document on CORE, a copy of the document is stored in a special folder called Workspace.

In the Workspace you will see a heading “Submitted”. If you have completed and successfully sent your form you will see three icons.

(1) The first icon is a copy of the form you have submitted for your own records.

(2) The second icon is your signature page. If for any reason your signature page did not print, click on this icon to open it again.

(3) Click on the third icon to open your form as a copy.

 
Please Note: The number of drafts in a user’s workspace is limited to those from the last one hundred days of today’s date. If you want to recover a submission from over one hundred days ago, simply enter the company number or the submission number in the search bar just above the workspace drafts to find the submission.

In order to file on CORE you will need to have:

• A CORE account
• A valid email address
• A programme on our computer that can open PDF files, such as Adobe
• Access to a printer in order to print out a signature page at the end of filing your form

 
If you have registered on CORE, you must validate your account and then add your entity to your ‘My Companies’ list.

To validate your account:

• Log in to CORE
• Click on ‘CORE Tools’
• Click on ‘Requests’
• Click on ‘Add’
• Choose ‘Manual Presenter Validation’
• Enter your company number(s) and your relationship to the company or companies
• Click ‘Submit’

 
Click here for information on filing an Annual Return.

It is possible to amend some documents that you have filed on CORE.

To do this:

• Log into your CORE account using your username (email address) and your password
• Click on Workspace
• On the right of your Workspace under the heading ‘Submitted’, you will see three icons
• Click on the icon “Open as copy”
• Make the required changes and submit the document again

 
You will then receive a new signature page into your registered email address which should be printed, signed and posted to this Office.

If you have forgotten your password to your CORE account:

• Go to the login screen
• Click on “Forgot Password?”, which is under the Login Name and Password boxes
• Enter your Login Name and click Submit

 
An email with information on how to reset your password will be emailed to your registered email address

If you have forgotten your Login Name:

• Go to the login screen
• Click on “Forgot Password?”, which is under the Login Name and Password boxes
• Click on “Forgot Login Name?”
• Enter your email address and click Submit

 
An email will be sent to the email address entered with the list of users registered.

A company name can be reserved prior to incorporation using the CORE facility.

Select “File a Form” and choose “Reservation of Company Name”.

The name will be checked for suitability and then can be reserved for 28 days.

See Reserve a Company Name page for more information.

If you get an error when you click on “Open Signature Page”, this means you do not have the correct version of Adobe Acrobat on your PC or it is not installed correctly.

You should make sure that you have the most up-to-date version of Adobe Acrobat on the device you are using. If you don’t have Adobe Acrobat you will need to download it before proceeding.

Once you have installed Adobe Acrobat, log back into our online filing system, then

• Go to your Workspace
• In the “Submitted” panel, click on the icon “Open Signature Page”
• Print this page

If you click on the “Open Signature Page” and you get an error, (e.g. Error 500) this means you do not have the correct version of Adobe Acrobat on your PC or it is not installed correctly.

If your question is not answered here, please contact the CRO Helpdesk for further guidance.

Click here to access CORE.

Click here to access the CRO Forms page.

Click here for information on the associated Fees to the CRO’s Forms.