You have been redirected here from CORE because your B1 filing was returned to you instantly when the identity (ID) requirements were not met.

This means that either the name, date of birth, PPSN or IPN/RBO information of one or more directors provided does not match official records.

Your submission will remain on hold until the ID requirements are met.

What are the identity requirements for those directors with PPSNs?

  • The First Name and Last Name submitted must match the Dept of Social Protection (DSP) record stored on their Live Register. We accept close name matches and also provide a facility for alternate/different name(s) on CORE
  • The Date of Birth entry must match exactly with the registered Date of Birth record stored in the Department of Social Protection
  • The PPSN entry into the appropriate field must match exactly with the DSP record. The CRO staff do not see the PPSN data

If the director has an Identified Person Number (IPN) rather than a PPSN, their details must match the data supplied in a VIF Form and the IPN number must match the one issued by us.

Any further questions can be directed to directorid@cro.ie

If the director has a RBO number, the same process applies and any questions can be directed to the Register of Beneficial Ownership (the RBO) at enquiries@rbo.gov.ie.

In order to successfully resolve the mismatch, we recommend that you use the email address field(s) on CORE to receive instant feedback identifying the person(s) causing the failure to submit, within the “Director Details” field.

A filer/presenter may use their own email address for two or more directors for convenience in gathering the feedback.

When you become aware of who is failing ID checks, please ask to see documentary evidence of name, date of birth and PPSN information. Then amend details accordingly and resubmit the B1.

If a director is unsure of their details, they can contact the Department of Social Protection for confirmation, at:

    1. Client Identity Services (Dept of Social Protection)
    1. Phone 071 967 2616
    1. LoCall 0818 927999

Below image is a screen grab taken from CORE as an example of how to find which director is failing ID requirements.

The image is a screen grab of the Update Directors’ Details section of the B1 Form, as it is found on CORE. There are three parts to the image. At the top is the Directors Type section, which shows three options, one of which the presenter must click on. The options are Director, Director-Shadow, and Director-Alternate. The second section has two boxes in which the person filling in the form should enter their First Name (in box 1) and their Last Name (in box 2). The third section is Email Address. This section has a box in which the person should enter their email address, within this box is a line of text that says Please enter an email address for instant notification of failure. There is a yellow oval superimposed on to the screen grab over this box to highlight the box and the text in the box.